Terms of Service

CentreProof helps your Centre collect Google reviews from families, capture private feedback, run settling check-ins, surveys and exit surveys, analyse family sentiment with automated tools, and monitor withdrawal risk. The Service is provided to businesses; it is not offered to consumers in their personal capacity.

You must provide accurate account information and keep credentials secure. You are responsible for the acts and omissions of anyone using the Service through your account. Notify us promptly of any suspected unauthorised access. Accounts are currently provisioned by invitation.

Your data remains yours. You own the family details, feedback and other content you or your families submit to the Service ("Centre Data"). You grant us a licence to host, process, transmit, analyse and display Centre Data solely to provide the Service, and to use aggregated, de-identified information to improve it.

You warrant that, in respect of all Centre Data and messaging:

• you have collected each family's contact details lawfully and are entitled to provide them to us for the purposes of the Service;
• you have the consent, or another lawful basis, required to send the families in your account the messages you cause the Service to send, as required by the Spam Act 2003 (Cth);
• information you provide about children is limited to what the Service reasonably requires and has been collected in accordance with your obligations to those families; and
• Centre Data does not infringe any third party's rights or any law.

You will promptly action any opt-out or deletion request a family directs to you, and you must not re-add a family who has opted out of messages.

The review features are designed for honest, policy-compliant review generation. The Feedback First step asks families about their experience and additionally offers a private feedback channel. Every family retains the option to post a public review regardless of the rating they select; the Service does not suppress, block, filter or delay any public review, and you must not represent otherwise. In using review features you agree that you will:

• comply with Google's terms and review policies at all times, including the prohibition on review gating (selectively soliciting positive reviews or discouraging negative ones);
• not selectively send review requests only to families you believe will review favourably;
• not offer incentives in exchange for reviews;
• not post, solicit or publish fake or misleading reviews; and
• ensure public replies never disclose personal information, including whether a particular child attends your Centre.

Misleading or deceptive review practices may also contravene the Australian Consumer Law. You are responsible for your own compliance in how you use the Service.

Your Google connection is made under your own Google account, and Google's own terms govern that account. We are not responsible for Google's availability, policies or decisions.

The Service uses automated (AI) analysis to classify text, estimate sentiment, extract themes and raise alerts, including alerts that may relate to safety concerns raised by families. You acknowledge that:

• automated analysis can be incomplete or inaccurate and is provided as an aid;
• alerts are not monitoring, supervision or incident-management systems, and must not be relied on as such; and
• nothing in the Service replaces, alters or discharges your regulatory, incident reporting, mandatory reporting or child-safety obligations under applicable law, including the Education and Care Services National Law and Regulations. Those obligations remain entirely yours and operate independently of anything the Service does or does not surface.

You must not, and must not permit anyone to:

• use the Service to send unsolicited or unlawful messages;
• upload content that is unlawful, defamatory or infringing;
• attempt to access another centre's data, probe or disrupt the Service, or circumvent security or usage controls;
• resell or white-label the Service without our written agreement; or
• use the Service other than for your Centre's legitimate operations.

Paid plans, pricing and inclusions are as published or as agreed with you in writing. Fees are in Australian dollars and inclusive of GST unless stated otherwise. Message volumes are subject to fair use; we may contact you before applying any limit. We may change pricing on at least 30 days' notice, effective from your next billing period. Fees are non-refundable except as required by law or expressly agreed.

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. We may improve, modify or discontinue features, and will give reasonable notice of material reductions in functionality. Scheduled maintenance will be carried out, where practicable, outside ordinary business hours.

We own the Service, our software, branding and all associated intellectual property. You receive a non-exclusive, non-transferable right to use the Service for your Centre while your account is active. If you give us feedback about the Service, we may use it without restriction or obligation.

Nothing in these Terms excludes, restricts or modifies any right or guarantee that cannot lawfully be excluded, including under the Australian Consumer Law. Where our liability for breach of a non-excludable guarantee can be limited, it is limited, at our option, to resupplying the relevant services or paying the cost of having them resupplied.

To the maximum extent permitted by law:

• our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid for the Service in that period;
• we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data; and
• we are not liable for matters outside our reasonable control, including the acts or omissions of Google, telecommunications carriers, or a family's decisions or conduct.

You indemnify us against loss we suffer arising from your breach of section 3 (data and messaging warranties) or section 4 (reviews), except to the extent we caused the loss.

You may cancel at any time, effective at the end of your current billing period. We may suspend or terminate the Service for material breach that is not remedied within 14 days of notice, for non-payment, or where required to protect the Service or comply with law. On termination, your data is available for export for 30 days and then deleted as described in our Privacy Policy.

These Terms, together with the Privacy Policy and any plan or order agreed with you, are the entire agreement between us. We may update these Terms on at least 30 days' notice for material changes; continued use after the effective date constitutes acceptance. If any provision is unenforceable it is severed and the remainder continues. You may not assign these Terms without our consent; we may assign to a related entity or in connection with a sale of the business. These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

Questions about these Terms: martin@enrolmentboost.com.au